SL Pre-brief Checklist Team Leader Name(required) Operator Name(required) Date of Duty(required) Tick off ALL Items as you instruct your operator(required) Check that Voiphone app is working ok Remind operator of troubleshooting issues re Voiphone Discuss and designate who is making what calls Discuss relevant issues around calls, ie frequent callers, etc Instruct on any CSI issues Remind re counselling service Remind re 1:1 Support Service Remind re further call backs Discuss and advise of DNA status of callers if required Remind re hate crime tool on website Remind to use referrals system on web site Remind re support groups as advertised on website Contact Us
