SL Pre-brief Checklist TL Name *Operator Name *Duty Date *Discuss each of the below points while pre-briefing your operator to demonstrate that you have discussed them all fully. *Confirm that operators DND is off and they have conducted a voipfone test either independently or via an external call with yourselfAll calls are now recorded, advise operators that if caller declines their call being recorded, then calls can not continue.All calls to callers are to be made via the voipfone softphone app; with the exception of landline calls; which are to be made from the operators inbuilt phone dialler app using the 141 pre-fix or by with-holding number via handset settingsShould voipfone issues arise; then operator is to notify Team Leader immediatelyDiscuss who is making what callsDiscuss relevant issues regarding callers and any open CSI'sPlease ensure that when making internal referrals for callers, that you read the terms and conditions on each referral form to themRemind operators of the importance of making notes; pertinent and documenting what occurred during the call in a brief but precise mannerSUBMIT Like this:Like Loading...
