Helpline Record Form

HELPLINE CALL RECORDING FORM – COMPLETE WHILE ON THE PHONE WITH THE CALLER:

If caller wishes to remain anonymous and does not want to give details, explain to them this is OK, but we may be limited as to what help we can give them in this instance should that be the case. Encourage them to give their details but do not force this; if caller is anonymous, please put “anon” in name and other fields.